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Responsible Gaming
Gamble responsibly
Gambling can be enjoyable when it is planned, affordable and kept in proportion to the rest of your life. There is no guaranteed way to win, and previous results do not influence future results. Each game or wager has its own outcome, so a loss does not make a win more likely and a win does not guarantee another win. Never assume that you are due a particular result.
Before you begin, decide how much time and money you are comfortable spending. Treat gambling as an entertainment expense, similar to the cost of another leisure activity. Only use money that is available after essential expenses, including housing, food, utilities, transport, education, loan repayments and other financial commitments, have been paid.
- Set a spending limit before playing and do not increase it during a session.
- Set a time limit and take regular breaks away from gambling.
- Keep track of deposits, bets, wins and losses rather than relying on memory.
- Only gamble with money you can afford to lose.
- Never borrow money or use credit intended for essential expenses to gamble.
- Do not sell possessions or use savings set aside for important needs.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Do not gamble to win back money you have lost.
- Remember that gambling is not a reliable source of income.
- Keep gambling separate from household budgets and important financial decisions.
- Do not allow another person to use your gambling account.
- Stop playing if gambling is no longer enjoyable or feels difficult to control.
A limit is most effective when it is chosen before gambling begins and based on your genuine entertainment budget. Once you reach the limit, stop rather than changing it to continue. If you regularly want to increase your limits or spend more than planned, take a break and consider speaking with a qualified support service.
Gambling should never be used as a solution to debt, loneliness, stress or emotional distress. If gambling is affecting your wellbeing, relationships, work or finances, stopping early and asking for help can make it easier to regain control.
Recognising gambling harm
Problem gambling can affect people of any age, income, background or level of experience. Some people may not notice changes in their behaviour at first, while family members or friends may notice warning signs earlier. You do not need to wait for a crisis before taking action. A concern about your gambling is enough reason to pause and review your habits.
Consider stopping and seeking support if you spend more time or money gambling than planned, feel restless when you try to stop, or think about gambling throughout the day. Other warning signs can include hiding or minimising gambling, feeling guilty after playing, missing work or social commitments, arguing with family members or using gambling to escape difficult feelings.
- Continuing to gamble after deciding to stop.
- Increasing the amount or frequency of gambling to achieve the same excitement.
- Chasing losses by making larger or more frequent bets.
- Borrowing money or having difficulty paying bills because of gambling.
- Using savings intended for rent, bills, education or other important needs.
- Selling property or possessions to fund gambling.
- Feeling anxious, depressed, irritable or unable to concentrate because of gambling.
- Avoiding family, friends, work or activities that were previously important.
- Keeping gambling secret or giving misleading information about it.
- Gambling while experiencing financial, relationship or mental health difficulties.
- Feeling that gambling is no longer a choice.
If any of these signs apply to you, stop gambling and consider limiting access to gambling funds. Tell someone you trust what is happening and seek guidance from a qualified gambling counsellor, health professional or Australian support service. If you are concerned about another person, approach them calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional advice.
Tools to help you stay in control
Golden Star Casino may provide account and play-management features designed to help customers make informed decisions. Depending on the service and applicable requirements, these features may include spending limits, deposit limits, session reminders, activity statements, cooling-off periods, temporary breaks or account closure. Availability and operation can vary, so review the relevant account information and settings before playing.
Use limits and activity information
Use available limits before you start gambling. A limit should reflect an amount you can afford to spend without affecting essential expenses. Reviewing your account activity can help you understand how much time and money you are spending. Do not rely on wins to fund future play, and do not treat a limit as an amount you must spend.
Take a break
A cooling-off period or temporary break can provide time to review your gambling and consider what is influencing your decisions. During a break, do not create another account or use another person's account to continue gambling. Consider removing saved payment methods, using device controls and asking a trusted person to support your decision.
Consider self-exclusion or account closure
If you want to stop gambling, use the available account support process to request account closure or self-exclusion. Self-exclusion is a commitment not to access or use gambling services for a chosen period or until any applicable review process is completed. Read the relevant conditions carefully and follow the instructions provided.
If you believe an account has been used in breach of an exclusion request, contact the available support channel promptly. Self-exclusion works best when combined with other practical steps, such as blocking gambling websites or applications, restricting access to spare funds and speaking with a support service.
Protect your account
Keep your login details private and use a secure password. Do not allow another person to gamble through your account, and do not gamble through someone else's account. If you believe your account has been accessed without permission, stop using it and follow the available account security process. Keeping account access personal also helps ensure that limits and safer gambling tools apply correctly.
Support, age and personal wellbeing
Gambling is for adults only. Do not allow children or other unauthorised people to access your account, payment methods or gambling devices. Use strong passwords, device locks, parental controls and other access controls where appropriate. Adults should also avoid presenting gambling wins as a normal financial outcome or suggesting that gambling is a way to earn money.
Support is available if gambling is affecting you or someone close to you. You can speak with a qualified gambling counsellor, health professional or Australian gambling support service. Support services may help you understand your gambling, prepare a plan to reduce or stop, manage financial concerns and discuss the effect on relationships and mental health. Help may also be available for family members and friends, even when the person gambling is not ready to seek help.
Practical steps if you are concerned
- Stop gambling and move away from the service or device.
- Tell a trusted person what is happening and ask them to stay involved.
- Review recent gambling activity and identify money or time that has been affected.
- Use available spending limits, cooling-off periods or exclusion options.
- Remove saved payment methods and restrict access to spare gambling funds where possible.
- Contact a qualified support service for confidential guidance.
- Prepare a practical plan for essential bills and other financial commitments.
- Avoid making further deposits or trying to recover losses through more gambling.
If you feel unsafe, are experiencing a mental health emergency or may harm yourself or another person, contact emergency services or an appropriate crisis service in Australia immediately. Your safety comes first. Gambling should never be treated as a solution to debt, stress, loneliness or emotional distress.
Responsible gambling is a shared effort, but you remain in control of whether you play. Golden Star Casino encourages customers to set realistic boundaries, use available safeguards and seek help early. If gambling is no longer enjoyable, affordable or manageable, stopping is the safest choice.