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Contact Golden Star Casino

Need help with Golden Star Casino? Contact our support team at support@goldenstarcasino.best. We aim to make it straightforward to get assistance with your account, payments, verification and general questions.

Golden Star Casino operates under licences issued by the Comoros Autonomous Organisation for Finance and Affairs (ALSI-202508056-FI2) and the Tobique Gaming Commission (E-gaming licence No. 0000002).

How to get in touch

To contact Golden Star Casino by email, write to support@goldenstarcasino.best. Please use the email address linked to your account where possible, as this can help the support team locate your details and handle your request more efficiently. Never include your password or other sensitive login information in a message.

For faster assistance, include your account email address or username, a short description of the issue and screenshots if relevant. Make sure screenshots do not show passwords, full payment details or other information that should remain private. Clear and complete information can help reduce the need for follow-up questions.

You can contact support about matters including:

Account access, profile details and verification questions
Deposit and withdrawal questions
Bonus terms and general promotion queries
Technical problems with the website or account
Responsible gambling requests, including requests for help managing your play

Support will review your message and respond as soon as reasonably possible, usually within 24 hours. Some requests may require additional information or checks before a complete response can be provided. If your question relates to a transaction or verification, include the relevant date and any reference information available.